I stopped in without an appointment for a long overdue oil change on what was clearly a very busy day for the Service Dept and your Cynthia was incredibly supportive and kind. She told me she would find a way to get my vehicle serviced by the end of the day. The vehicle was done in less than 2 hours. Incredible service that I honestly receive each and every time I bring my vehicle to IGH Honda. The service at IGH Honda is miles ahead of any other metro dealership. Thank you!
My car was towed to the dealership because it wouldn’t start. Katie was awesome. She worked quickly and thoroughly and my car was fixed within a short amount of time considering I didn’t have an appointment.
In my time of need, the dealership came through in the clutch. Brakes went out...caliper was shredded. Drove in and got it all fixed in 2 hours. Outstanding!!! Always go there with all my needs and they take care of me 100%. Kudos to the staff (Cynthia, Kristen, and Kristen)
Always receive good service here. Sometimes a little high on cost of service but I usually have a 15% off coupon which helps with the overall cost
Always an outstanding experience. Got me in on time for my service appointment, service was prompt, and all needed services were performed. Future needs were explained so that I could plan for those. I have never brought my vehicle elsewhere and am always treated well here. This visit was no exception. Great service performed expertly by everyone.
Great service in which you can have confidence. Katie was an important reason for that confidence. She is the best service advisor in the department.
Kaine is so great to work with. I have found him to be easy to ask questions to and friendly. Service there is always reasonably priced and they have a very nice waiting room.
I had a warranty issue and it was handled very quickly and am very happy with the service!! Thank you for everything you did for us.
The girl who worked with me was absolutely amazing- she was knowledgeable and so helpful, all with a great attitude snd smile. The tech who worked on my car was also wonderful snd helped get my Bluetooth pairing back on track! He did excellent work on my service as well!
Very customer focused staff in the SERVICE department. The demand for your product seems so great that you might need more SALES staff. There is a trade off for quality SERVICE and SALES and that is a premium price. !
The overall service is excellent. Our queries were answered well. Excellent customer service. Staff are friendly and approachable. We get immediate response to queries. Well-detailed information.
Went in for service on vehicle, the line moved quickly and efficiently. The Loaner car was ready and waiting so I could drive back to work:)
Our sales person, Evelyn Wood-Trout, gave us great information and made the car-buying experience so easy. She was so helpful, friendly and down to earth. Thank you!
Always fast & friendly service! Can’t even think about going anywhere else. From the moment we first test drove the car to purchasing it and regular maintenance everyone has been amazing. Definitely will recommend to my friends
My last-minute tire replacement reservation was promptly confirmed, and when I arrived the service technicians wasted no time. The work was finished faster than estimated. Could not have gone smoother!
Extremely knowledgeable and happy to answer any questions. Had patience and was aware that some customers are not technical. Wonderful to work with. Definitely would highly recommend this dealership.
I never like writing reviews but in this occasion I’m going to! Only because this is the second time I’ve been there and Evelin has been the one that has shown me my vehicles and she takes the time to make sure I get familiar with it and omg! She is a wonderful person and teacher!! She got for me what I was looking for! 🙏
Terry always has a smile on his face - even with a mask you can tell he is smiling! Friendly, efficient and quality service! Helped me pick the best tires for my car...again!
I love the interaction from start to finish every time I come in. I can always get a fast appointment, I don't have to wait long and the flower is a nice touch. Keep up the great work.
Bob helped me with my car and he answered all my questions took time with me. I know that he really cared very personable I really trusted him and everything he discussed with me about getting tires so I'm going to get some tires from your dealership and of course I want Bob to work on it. Thank you
Fast quality service! Came in to get my summer times put back on and swap out a damaged rim. Was in and out quickly to get back to my Saturday!
They are just the best! The reason I buy Honda’s is because of their service. Convenient, friendly & I trust that they are taking good care of us.
I had a wonderful experience with Sophia Sturm. She was very helpful and answered all my questions. I purchased a Honda CR-V and she made sure to secure an owner's manual for me. I am happy I chose to do business there, and especially with Sophia Sturm.
Painless and timely service for my Honda CRV. I now know where I will go for any future issues that will arise, as they surety will.
I love this dealership for it’s excellent customer service and caring service manager. I will like to request more service coupons . I will definitely recommend this dealership
Bob is great! He listened to my concerns about my car, gave feedback and was pleasant and helpful. My service was done quickly (I got in early and got out early) and I have no complaints!
We worked with Michael on the lease of a new Accord. Michael was very helpful, knowledgeable, and friendly. We will definitely be back in the future.
I always get great customer service at this location; Tim was helpful and responsive with our Honda CR-V. This dealership is very organized and knowledgeable.
I had a great customer service experience from Cynthia in the service dept. I have always had a great excellent experience at your shop. Thanks
Fast, reliable and courteous as always. It’s always a nice and non-stressful visit at Inver Grove Honda. I wouldn’t have my car serviced anywhere else.
The staff at Honda Inver Grove are awesome. This is my second car lease. The staff in service dept have been very helpful. The salesperson Jason Paciorekhas been wonderful in helping me find another Fit to lease.
I have been leasing Honda's from Jason Paciorek since 2018. I have been completely satisfied with the salesperson, the service department, and all the other departments involved in leasing my vehicles. They have been very helpful in answering all my questions.
Cithya was very helpful by giving answers to my questions, she guided me to the right services for my car. I also could anticipate servíce I may need in the futur
Jason was wonderful and very open and upfront with all our questions. Loved his personality and his customer service. We will def be back in future.
This is our 3rd car with IGH, and Collette has been THE sales person we wanted to come back to. She's laid back and yet very professional, knowledgeable and patient. We knew what we wanted and probably would've not responded well to the sales pressure 🙂 The negotiations were very respectful on both ends, so you have another satisfied customer, Collette! Thank you!
I came in without an appointment and I was assisted without hesitation or asked to make an appointment. They’ve always been courteous and respectful when I don’t have an appointment.
Jason is the very best. He worked with me for some time. Never pushy, always kind and empathetic. It was a pleasure working with him.
An excellent experience. I could not expect more everyone was extremely helpful. Cory was especially helpful. He went out of his way to obtain for me the best deal and satisfaction with my transaction
Inver Grove Honda has a wonderful sales team! They are very knowledgeable and helped with us find the right car. Other dealers we visited tried to pressure us into making decisions we were not willing or ready to make. We did not feel any of pressure at Inver Grove Honda and this made our decision much more comforting than we would have felt at other dealers.
Inver Grove Honda has the best service department I’ve experienced, every time. They are always very helpful, friendly, and thorough. I live near another Honda dealership and drive past it to go to Inver Grove.
I received absolutely the best service ever! Katie was my service advisor and she did an excellent job! Katie pointed things out to me that no one ever has before. She was also so pleasant to work with and so professional and yet personal!
Very pleasant visit. Top quality service. Came for oil change. Glenn saved me money by identifying a small error on the oil type used. He corrected and ended up saving me $$. Thanks so much Glenn. Customer Service is what brings people back. Also reset my radio (missing code) at no charge. In the words of "Arnold"...I'll Be Back"!
Great communication during service. My car was in for a maintenance oil change. While they were doing the service they found a problem. The contacted me with the problem. They made suggestions and informed me of the cost. I decided to go through with the service. It was solved quickly.
The service was very excellent and Glenn was very informative. I'll definitely be returning for my next oil change and I may get my tires there also.
I first worked with Miranda on live chat and she was courteous, and friendly. Because of her quick response we came in that afternoon and worked with Dylan. Dylan was great to work with. He stayed 2 extra hours to finish our purchase so we could take the car home that same day. We worked with Tony in finance and again a great experience.
I have been with this dealership for many years. I have nothing but exceptional service. Jason is great! I would recommend Jason to anyone. I love my Honda’s!
Terry was my service advisor, and the process went smoothly. I would have liked him to explain a bit better what was wrong with my car, and not just tell me that it was covered through the warranty. Otherwise, car is working great. And the service staff did a really nice job making my car look nice and clean! Thank you!!
I recently got a Honda CR-V 20 and I am very pleased with it. I worked with Corey Kyes and he was great. He was very knowledgeable of his work and he gave me different options and explained them in details making it easier for me to make a good decision. I would recommend Corey if you want a smooth purchase. Thanks Corey!!.
Zach was great! I believe this is my family’s 4th purchase from IGH Honda. Always do a great job and service area is great too? Thanks much!
The salesperson was very helpful. I ended working with two salespersons and it was very seamless. The only thing that they could have done better was explain the various addons in more detail. It would also have been nice to get lititsure on the various extended warranties.
Very pleased with the service from the service department. Always a pleasurer to work with them. I need some warranty repairs. They ordered the parts, call me the next day and set up the appointment to get the repair done. It was seamless easy operation.
We just picked up our 2021 Honda Pilot and absolutely love it! Andrew Kasahara and Inver Grove Honda went well beyond what I expected to find us the right vehicle at a great price! They did not have the color my wife had hoped for and instead of just trying to sell us some other color, they went to work to find exactly what we wanted. Andrew went the extra mile to find us a vehicle and in the end we have a beautiful new Pilot in black! Perhaps even more important was the exceptional customer focus that Andrew showed us. ...
I was very pleased with the service I received. Explained priority of the repairs needed which were within my budgets swell as when my vehicle would be ready.
The work was done on time and completed satisfactorily. I was calling to when the work was done so I could come and pick it up and it had been washed and cleaned up as well.
Mike Vo was a pleasure to work with, his sincere, honest character was refreshing. Car shopping can be a dreadful experience but Mike and the staff at Inver Grove Honda made it enjoyable.
Inver Grove Honda is a class act in every aspect. They are friendly, helpful, fair, well informed and professional every step of the way. Highly recommend!
Excellent service as always. Helpful and knowledgeable advisors who take customer needs seriously. Good facilities. Car was fine on time and fine right the first time.
Cory Gold is one of a kind. This was my first brand new car and he made the experience great! Thank you again for everything.
Our sales rep Grant Russell was awesome. The sales process was pretty easy and straightforward. He was very helpful and answered any questions that we had.
Evelyn was great to work with. She really made me feel like a valued customer! I am glad I choose Inver Grove Honda for my new car. I plan on keeping them as my primary dealership.
Whenever I need service done on my car I go to Inver Grove Honda. People are knowledgable about Hondas and do good work.From the first contact till the last the people are ALL very good.
Inver Grove Honda was a great place to start searching for a new vehicle. Andrew Kasahara went right to work trying to find a replacement for my 2005 Sienna. He was very courteous and patient as I was making a decision about what my next vehicle. He even went as far as to bring over his manager, Greg Jasperson, to let me know of a great deal they had on another vehicle that might meet my budget and family needs. Though the dealership didn't have what I was looking for this time, Andrew was courteous enough to follow up. I ...
They were slammed & still got me in & out in an hour. Great service, no one tried to up sell anything & got a car wash even though it was supposed to be closed.
Great overall visit. Had added one other item to be looked at and had no problem figuring out a game plan with the vehicle. Service agent was great ,and made it easy to understand the work they would do.Thanks again.
I have recently purchased a 2020 CR-V from Invergrove honda and the complete process was a pleasant one not just to me but to my entire family as well. I was doing my research online and a friend of mine highly recommended this dealership because of his experience in the past. So I setup an appointment and thats when I was introduced to our sales person Cory Gold. He is the most polite, cool and at the same time an understanding salesperson I have seen. When I took the test drive 2 weeks back he sat with us and tried to understand ...
This place takes care of my vehicle every time, I’ve brought my vehicles to them for the last 7-8 years and Terry is completely AWESOME!!! From oil changes to major labor, they get the job done I’ve also dealt with Glenn a couple times who is also awesome!
Great service with knowledgeable and friendly staff. When buying a car, the people here are exceptional when it comes to their jobs and will go the extra mile for you
This was my 2nd oil change with Honda and the experience was great. They have a very organized operation and my car was ready quickly and looked great from the free carwash.
I always bring my Pilot in to Inver Grove HONDA for routine maintenance or, in rare instances, if something requires more attention. Reliable, courteous, and very helpful, I always drive away confident my car has been well taken care of.
The service supervisor acted promptly on my concerns regarding unmasked people in the waiting room - THANK YOU!! Did not have appointment but still received service.
I’ve always been very pleased with sales and service. Evelyn is great. Took time to discuss details, answered all my questions and familiarized me with all the bells and whistles on my new leased HR-V (my second lease with Inver Grove Honda). And service personnel are the best. Always friendly and helpful.
I could not figure out why our car would not start yesterday so you did load testing and everything turned out to be good. You gave advice on preventing this from happening again and I really appreciate that. My wife was really worried since we could not get to her doctor yesterday. She is happy now as a result of the testing. Thanks much!
Jason always goes above and beyond. It’s a pleasure to have my car serviced there. He replaced my newish battery, no questions asked. I’ll always have my car serviced here.
We love Inver Grove Honda. Thank you, Jason, for your exceptional service! Can't say enough about our experiences over the years. We'll be back again when we need another Honda.
Amaxing service. I really appreciated how efficient it was to buy a new car. After having my car stolen, they made it a very stress-free experience.
Terry, as always, is very friendly and gets my car in and out as quickly as possible without missing anything that should be checked. Makes for a great experience!
Bob, in service, was very flexible in getting my vehicle in for service despite the fact that I was late for my original time slot. The record keeping in the service department is excellent. Having purchased the car at this dealership, I had a number of free oil changes. They kept the record accurate.
This is my third time working with Dave Sands. I lease my vehicles and he has been friendly and helpful every time. I would definitely recommend him and Inver Grove Honda to my friends and family.
We were interested in the CRV and chose IGH Honda as you are a daily sponsor of KTIS. Knew what we wanted in the CRV and was able to work with Zack our dealer who was pleasant, helpful, and good to work with. We are happy with our choice and service we received.
Experience was good, easy. Worked with Cory K. He is not listed below.? I don't remember the finance guys name but he could have been more positive.
Evelyn was wonderful to work with. No pressure and we feel that we got a very fair deal on an Audi Q 7 2017. Everyone was kind, professional and knowledgeable throughout the whole process. Thank you!!
Recently went in for a service appointment and was helped by Jason. Jason was very friendly and information in answering my questions and offering some additional insight as to the systems in my vehicle related to my questions. Upon returning home after a positive experience, my wife and I realized that we had actually set an appointment for the following week rather than the day we brought the vehicle in! Jason didn't bat an eye or even mention my mistake, he simply kept it easy and got me in. I would've had no idea about my mistake if ...
Glen was excellent, my recall was done with with speed and care. I truly feel that this is the best Honda dealer in the Twin Cities
Glen did a very nice job explaining what my car needed and made the entire process painless. I have yet to have a bad experience with this store in either sales or service!
Took really good care of me. This my 3rd new car from this dealership. I plan to come back for my next car. Thank you very much. Especially Tionne.
I just leased my 4th Pilot from Honda IGH and once again they make everything fast and seamless! I would recommend them to all my fiends and family! Evelyn was so friendly and extremely helpful!!
Inver Grove Honda offers expert service and provides superb customer satisfaction. I trust them to guide me on the important decisions of when service is needed and when future repairs or updates may be needed. Their experienced staff keeps me coming back for service with confidence in workmanship. T
Everyone at the dealership was very attentive , personable and knowledgeable. Tray Maddox was the main person we dealt with and he went out of his way to make sure we understood everything.
Zach did a wonderful job of helping me find a new car and helping to make sure that the payments stayed within my budget. I was set on getting an LX but Zach did a very good job of selling me an EX.
EXCELLENCE! Evelyn and Akela were awesome! They supported me, my family, and one another! John was awesome, too! Appreciate their professional and personable work and service!
Always a fantastic experience. Bob got me in immediately, at my scheduled appointment time. Brought vehicle in for routine maintenance and a couple of other additional items. Vehicle was serviced quickly, correctly, and perfectly. I always appreciate the outstanding service I receive at IGH. I trust their advice. They never try to upsell me on unneeded service, and the service performed is always done well.
On my way to work this morning I have a flat tire,and took my car to discount tire because it was the closest shop ,and they told me the tire could not be repair,that I need to buy a new tire,so I did .and after work I came to Inver grove Honda service dept. ,because this is the dealer ,I bought the car and I get the maintenance service,,And I always get the best service,, And I explained to Kirsten Nelson,the Manager,what had happened ,and she help me get the flat tire fix(it ...
Mike was my salesman, he's amazing. He knows how to assist his customers' needs. I told him that I was a first-time driver and I was so impressed with him when he sat with me in my car to drive around for few minutes to make sure that I was comfortable driving my new car also thought me how to operate safely the car. Overall the staff are friendly and approachable and have excellent service to thier customers.
I am very happy with the service I received and with my new Honda Accord! Grant Russell was so friendly and helpful! I love my new car!!!
Excellent Sales and Service people. This is my second time working with Cory Gold in sales. I feel he answers all my questions and keeps me informed as to what to expect. First time was with a lease and the second time now I bought a new CRV. Service is always top notch. Friendly and so helpful.
Excellent Service from Tim on the service desk! Always friendly, knowledgable and sincere intention to help. He doesn't push (well, maybe a little, but that is a part of his job, and is good).
Being computer illiterate I found Collette extremely patient and helpful. She explained and demonstrated the features and informed me of the tutorial available on line.