I needed a reliable car for my daughter who is going to college in Grand Forks , ND. Mike Gonsior recommended a Honda Civic based on his previous experiences with his four daughters owning and driving this car. He provided excellent service, guidance, and went above and beyond in my buying experience. John and the finance team provided a great interest rate on my loan and beat my bank's rate which has never happened before. It was a great experience working with this dealership top to bottom.
Customer Service is excellent, always so friendly & they always goes the extra mile in explaining the service work that is being done to your vehicle. Very pleasant waiting area.
We knew what car and color we wanted and called around to nearly all the local Honda dealerships for pricing, this was the only one that didn’t make you feel like you had to be smarter than the salesman to not feel cheated. With that initial phone call there was no run around, just a straight number. To be honest, Inver Grove didn’t end up being the least expensive (not by much tho) since once we started to walk away from other dealerships they brought their price down. We went with Inver Grove based on their excellent customer service and really the way they made us feel (all around positive experience). Their great service carries over into their service department. I only bring my car here for its oil changes and maintenance. I don’t feel it’s overpriced and I don’t feel they try to upsell you or charge you for things you don’t need. In fact, I thought I was due for an air filter but the service associated noted it was likely not needed because it had recently been done (btw I love that they keep records of all of that for you). He said he’d take a look but if it wasn’t needed he wasn’t going to charge me for it. Just all around honest people with great company values and culture. I’m not due for a new car until another 7 years probably, and have already seriously considered skipping my dream car to buy a replacement here just because I know what I’m getting and know I’ll continue to have a great experience.
This dealership is totally and completely customer service focused,. Everyone you encounter is professional and enthusiastic. There is communication about your vehicle from start to finish.
I came in for an oil change and tire rotation. Excellent customer service as soon as I walked out of my car. My car was serviced and got washed too!
Wow, were they ever fantastic at Inver Grove Honda. Mike McGraw is an honest, trustworthy salesman who treats us with respect and humility. He also did a great job in training us in on our new vehicle. My wife is thrilled and feels safe in her new CRV EX. Jeff in Options and John in Financing were interactive, helpful, and low pressure as well. Thanks IG Honda!