Customer Testimonials near Inver Grove Heights MN
I had an incredible experience working with Mackay at Inver Grove Honda. When I was facing an unexpected and major drivetrain repair on my 2020 CR-V, Mackay went above and beyond to advocate for me. He worked with the district manager to secure a substantial goodwill grant and helped me through every step of the process, including setting me up with a loaner car. His communication was fantastic, and he truly went out of his way to take care of a loyal customer. Exceptional customer service—thank you, Mackay!
Terrible experience with manager Justin Luhrs. He handled our situation with no respect and much attitude. Will be taking my services elsewhere and will be letting others know on facebook groups. Nice job👍 Great advisors, terrible management
We bought a Honda CRV in 2016 and have nothing but good luck with the car. So when we needed a second car we knew the only place and vehicle we wanted was another Honda product. We are at the door as it opened and there was Rory Shaffer to greet us. Rory what brought us to the dealership and what was it we were looking for. He asked what we wanted in a car, wrote it down and said excuse me, I will go out and look for the car you want. With in minutes, he was back with the ... Read More DealerRater - Oct 23, 2026
I’m disappointed that I have to write this review because I had previously had a very good relationship with Rory Shaffer.
About a year ago, a close friend asked me if I knew anyone at Inver Grove Honda whom I could recommend. I referred her to Rory because I had known him for many years and trusted him enough to recommend him. She ultimately purchased a vehicle from him.
My understanding was that Inver Grove Honda offered a referral fee to someone who referred a customer who purchased a vehicle. I later saw an advertisement from Rory specifically mentioning ... Read More DealerRater - Oct 8, 2026
Arranged front brakes, rotors and calipers by phone. Dropped off car last Wednesday at 2:30 pm and still not done today, Tuesday. It was supposed to be done within 1 day.
Could not even guarantee it would be done today so I took the car to go elsewhere.
The manager used yesterday's holiday as an excuse but it was supposed to be done before the holiday.
Second bad service experience with this dealer.
As a physician who works in service this was terrible service and terrible service recovery.
In follow up to my complaint and the owners reply, I received excellent ... Read More Google - Sep 8, 2026
This was my 4 th lease at Inver Grove Honda . The people are friendly and kind . I have told all my friends to stop in .
Coupon they sent us in the mail was basically useless. Wouldn’t recommend taking vehicle here for services. Staff are rude, they also failed to let us know our car was ready an hour prior. They also just rotated our tires when we didn’t ask for that. Won’t be going back.
My husband and I just purchased a Honda Accord from Inver grove Honda Roy Shaffer, wonderful salesman to work with honest and kind hearted. Gardner Hatch lll. Was our financial service representative he also did a wonderful job. 3 hr. On the road. No pressure, just common sense. Thanks guys
Used to be a big fan of this place until my last visit. They messed up two of my engine air filter housing screws (0.8X25) and didnt replace it or even tell me at least that they broke it. (Im guessing this happened during the filter inspections during service). Just found out now while Im doing my oil and filter change which I always do. I only bring my car to them when maintenance is more complicated than oil change. Never have I complained about pricing but this experience definitely opened my eyes that the dealership maintenance is NOT always ... Read More Google - Jun 27, 2026
Absolutely terrible experience, came in with a bunch of issues needing resolved and walked out with MORE issues than coming in with. Charged me for a service I did not ask for, and not only that, but DID NOT even fix it, so I payed for nothing.
Went there for a problem with features associated with radar sensor. They diagnosed it as a bad sensor and estimated $1,800 for a replacement. I went home, tightened the clips holding the sensor and it worked flawlessly. Watch out, they are sharks. I paid $125 and lost 2 hours for nothing!
Scott did a fabulous job helping me navigate my new purchase.
This dealership is fantastic! I have been a customer in various hona dealerships and I have always been a fan. But, IG Honda is the best! I get way more value there whether getting my car checked out with regular service or leasing. My lease cars have all the bells and whistles for the same price other dealerships who offered fewer amenities and options. The prfesionalism, and honesty is unparalleled. I recommend them very highly!
I work with a service manager named Jason Schumacher. He is the best man I've worked with to date considering all the vehicles I've owned - Mazda, Chev, Ford, Buick and others. He knows my Honda vehicle and is professionally knowledgeable about what needs to be done. I thank him for the continuity and efficiency of the service I receive.
Poor communication and frustrating service. Despite bringing my car for routine maintenance, that included brake work, they weren't checking the pads or recommending maintenance. So, I have an unexpected new rotors and calipers. To top it off, I fought with their AI agent system for an hour to learn that the car would not be ready by end of day. Extremely frustrating experience and I'm looking for better options going forward.
I got my first ever car in this dealership at inver grove honda, I always feel the warmth welcome. It is worth the drive from WI to MN to have an appointment for my car while doing some errands and attend worship services. For the maintenance of my car I met multiple service advisor, and recently it was Derrin who assisted me. He was so calm, so kind, and knowledgable on his job. He was great in giving advice with what needs to changed. Told me to not overthink because my car is in good shape. You won't feel ... Read More Google - May 19, 2026
Great Customer Service, friendly and fast service provided! Easy to drop off and get a rental car for free!
I appreciate being paired with the same Service tech rather than someone different each time, and having access to his direct phone number/email. Service is great (tho they did overlook resetting the dashboard notification re low tire pressure, and I had to figure it out myself). Waiting area is excellent. 5 stars. However, the only reason this is 3 stars, however, is the horrible virtual assistant, Ruby. Totally inconsistent with the personal service, quality of mechanics, gift of flowers, etc.
Bob, the service writer helped me out and was very instrumental and getting my vehicle done in a timely manner and actually helped me get a little bit of a lower price through military discount.
Was extremely pleased with the service and support from everyone during my recent visit. Mike was very attentive to my needs. Speed was exceptional.
We’ve bought two vehicles and have nothing but good news about relating to the service at Inver Grove Honda👍❤️
Easy to make an appointment and keep you updated on services you may need at the time of your appointment. Friendly staff and great waiting area, with drinks and snacks available.
It is very easy to make service appointments. The scheduling could not be better. The service advisor gives me clear and easy to understand recommendations.
Always a pleasure taking my pilot in for maintenance. I get no pressure, honest assessments, and they’ve always been accommodating with loaner vehicles or rides when needed. I won’t go anywhere else.
Got me in when we had a serious issue with car. Got us in without appointment on a busy Saturday and took car of car.
Great service and friendly professional staff, comfortable waiting room, easy access to location. Fun, fun.
Great service and professional staff Efficient and responsive. Location atmosphere in service bays and waiting area are well kept up
If your looking for a dealership with a friendly relaxed atmosphere Inver Grove Honda is the dealership I would recommend. I have purchased 2 vehicles from them and have had 6 years working with the service department. The staff I have interacted with are genuine and respectful. If your Looking to buy a Honda ask for Tom at Inver Grove Honda.
I would not bring my Ridgeline to any other place except Inver Grove Honda the service is unbelievable the technicians and the service staff are friendly and always have a smile waiting time is on spot thanks Manso
I’ve just had the BEST experience here. We recently moved back to the twin cities and brought our new CRV in for its first tire rotation. It came free with an oil change, which surprised me, as I thought it was only the Honda dealer you bought your car from that offered this. Jack had a fantastic demeanor and was super friendly. They offered me a free car wash, removed a nail from my tire and patched it (even giving me the nail as a parting gift!) and gave me the choice of flowers or a treat as I ... Read More Google - Apr 29, 2026
The start was a bit chaotic when I got there - they appeared to be understaffed. But once my car was taken to get serviced everything was really good. The people were professional and kind. The oil change and tire rotation were done in a timely manner.
Great people and great place . They are like a family . They know how to take care of their customers. Always happy to go there.
I am the proud owner of my 4th Honda over many years. When people ask why I continue to buy Honda, I always say the same thing “great customer service and reliability”. Thank you Honda service department.
Very neat and clean. All employees are very courteous. They are knowledgeable and respectful. I am happy to do business with them.
Claire was outstanding as was the technician assigned to my car! Ladies at the desk and phone reps also very good and nice!
Mike, Was excellent in telling me about all the things, that were completed with Honda!!
Great service, and customer care. Claire did great job keeping me informed of cars progress , and explained clearly how the repair and inspection came out . Car was also given free car wash . Impressed
Scheduled an oil change and they always tell you it takes an hour. They then said I needed my differential oil changed and it would be $140. The vehicle is scheduled for this at 15,000 miles. If you ever get an oil change they tell you it will be an hour. The vehicle was done in an hour but I was charged $130.69 in labor on their invoice. The vehicle took no longer to do it was done in an hour. Why was I charged labor when they had the vehicle for an hour for the oil change. If you schedule the differential ... Read More Google - Apr 24, 2026
Very attentive and prompt with service. Thank you
My service with Honda was exceptional especially the care given by Dan Welsch. Dan was great walking me through from taking my car in until when they released it to me. He even walked across the garage making sure I didn’t slip on the wet floor. I’m very happy to be a Honda owner!
McCoy was friendly from the minute I pulled in. He kept me updated throughout my appointment. The appointment was fast and no “you could use this”add-ons. I was in and out in an hour with a car wash. Great job IGH.
I've been taking my Odyssey to IGH Honda for a few years, for normal oil changes and things. Good experiences every time. This last time that I went, I needed a tire leak fixed in addition to my oil change. They found a nail in the tread, and patched it. When I brought my van home, everything seemed fine. The next morning (Sunday) when we were ready to leave the house, the tire had dropped down to 23 PSI and I found myself scrambling to figure out what to do--and was upset that it was now in-fact worse than before. ... Read More Google - Apr 23, 2026
Dan and the team at Inver Grove did an amazing job with my oil change. Thank you for delivering awesome service!
Katie is a great service rep. She is courteous and is professional when representing Honda. I’ve always had great service from the beginning to the end. I would highly recommend.
I want to give a big thank you to Tom and Andrew at Inver Grove Honda. This is the second vehicle I have purchased from here. I have found everyone at this dealership to be friendly and respectful. They took the time to explain the options and answer my questions. From the sales people to the service department they have been great to work with.
Excellent service, as always. We purchased our car here and we bring our car here for service. I can't imagine a better place to do business with!
Terri did a great job getting me set up for my appointment, and also reviewed with me the sheet that the technician/mechanic completed for my Honda CRV. Wishing you continued success, Terri!
Always go above and beyond in customer service!
My service advisor was friendly. I had an 8:00am appointment. I was quoted $261 for an A/C recharge. I had to call at 11:50am to get an update from the advisor. He informed me that the technician diagnosed the issue and determined that the compressor needed to be replaced. The new quote was $2,270.48. I declined the repair. I was charged $261 for the diagnosis. I got a quote from a competitor to replace the compressor for $1,100. I am glad I did not move forward with the repair at Inver Grove Honda. I feel like I was being taken advantage of with ... Read More DealerRater - Apr 22, 2026
Went there for an oil leak, no appt, but they got me in NOW! It was done, resolved in 45 minutes. No charge as it was due to the oil filter ring. Just thankful for a place that can get me in and out without having an appointment, especially being an oil leak is something you shouldnt and I didnt drive with. TY, IG Honda.
Inver Grove Honda’s service department is the best in the metro! Shout out to Bob, the other advisors, and the techs there for being amazing individuals that I can trust with my Honda’s 🚗 🛻
Excellent Dealership, excellent service advisor (Jason Schumacher). Very customer friendly and accommodating reference concerns.
The service department has always been very professional, courteous, timely and outstanding vehicle workmanship. My latest visit was with Brady as an advisor and all of the above applies again
We dropped the car off for the first service visit. We also needed to replace the glass in the driver's side rear view mirror. Strangely this type of glass replacement isn't covered by comp/collision our insurance but the price was reasonable with real Honda parts. The care was ready to be picked up the next day. Jason was knowledgeable and helpful, and the customer service people kind and fun.
Received a call from Service. Time for oil change. You have two free left before the end of the year. Get a call AFTER drop off. Your free oil changes have expired. They didn’t wash my car either.
Claire was great in solving my tire issue and saving me from bigger problems. She also got me in and out of the shop efficiently
We just purchased pur fourth CRV from Inver Grove Honda. Hats off to Mike Gonsior for a great deal and a great vehicle.
They are friendly, professional, and efficient.
My experience with a 30,000 mile tune up was very good. Dan helped me and it was done in the time promised, washed and ready to go.
With the exception of not being able to get USAA's car buying program at the time, in 2008, I have been doing business with Inver Grove Honda for 17 years, and these folks are top notch in their devotion to customer service and satisfaction.
Great service and comfortable waiting area. Joe was really friendly!
Lost one of the keys to my CRV. Found a used one on eBay and Inver Grove Honda was able to program it in less than an hour with no appointment. Even ran the car through the car wash. Excellent service and the cost was much less than a locksmith or other Honda dealers in the Twin Cities.
Great honest service.
They always treat their customers well! They are much more service friendly than other area Honda dealerships.
i’ve been going to this Honda dealership located in Inver Grove for 15 years. I’m on my sixth lease vehicle because of how incredible the leadership & team operate. Brian, Mike & Ashley are the 3 main reasons that I will be a lifelong customer. Katie in service that facilitated my last appointment is a rockstar. When making your next choice on a vehicle, I highly recommend Invergrove Honda.
The Inver Grove team did a great job and were awesome to work with, thank you team!
We love the great service we get at this dealership! That’s why we have bought the last five cars from them. All the staff is so very thoughtful. They go the extra mile ! The car wash is an added bonus
Very pleased! Second time I’ve been in. This time was just for an oil change and tire rotation. Bob was so courteous and answered my additional questions! In and out- easy peasy!
Had our CRV in for routine maintenance again at Inver Grove Honda and continue to experience phenomenal customer service provided by Service Advisor Brady Pask. Always remembers me, always super helpful and always fair. Truly the model of exceptional customer service. - Tony Becker
As always, prompt and reliable service at a fair price . The service area was clean and service personnel were friendly and helpful.
2 hours to repair a flat tire. My brother missed his drs appt. $52. Ridiculous. They were aware of this when they took the car in.
They did the routine service. They fixed the problem I had. They told me about the service I requested but didn't need.
Very professional. Service is excellent and explanations are very thorough. They give updates while you are waiting. Comfortable waiting areas.
Went in to have an oil change and speaking with Jack said I was due for a transmission fluid change as well. I agreed and they also checked my front brakes as previous oil change showed it was in the yellow zone. Jack said later the brakes were still ok, so will check next oil change. I appreciate that I can trust not being upsold when not needed. Keeps me coming back even though I have other options. Also received a car wash at no charge.
TLDR: Inver Grove Honda charged me $500 for them to fail to diagnose an issue.
I have a 2018 honda accord and the AC stopped working. There is an issue with these accords where the AC condenser leaks and honda added an extended warranty to this so if it breaks, they will fix it for free.
I brought my car in and was told that they needed to do their diagnostic and if it was the condenser then they would cover the diagnostic fee and the part replacement. The diagnostic fee was $500. I said that’s fine assuming it would most likely ... Read More Google - Dec 31, 2025
Recently bought a 2023 Honda Passport from this dealer and was very happy with the overall experience. We did our research and decided to team up with sales person Rory Shaffer. Brilliant decision. Rory is a very cool guy. Easy to get along with, likes a laugh or two and genuinely wants to help. Best of all, he's not pushy or pressuring in any way. We drove 3 different vehicles before deciding which one we wanted to buy. Rory was patient, helpful and I can honestly say, we could have decided against buying something that day and it would not have ... Read More DealerRater - Dec 6, 2025
Get your vehicle elsewhere if you can. If you have a warranty, triple check what it all includes. They'll do anything and everything to make sure it's not "they're problem"
This the best Honda dealer in twin cities nice & clean shop fast and professional service
Dan and Charlie are good mechanics. Over paying for my car repairs and my car still not fixed for what I paid for, isn’t good business.
This was the second dealership I visited in my quest to buy a CRV or HRV. The dealer closer to home offered a test drive of about 3 miles with a CRV, with the salesperson along, and I waited about half an hour for a HRV key to be found, and finally just left. I was very happy when Rory at Inver Grove Honda offered that I take the car out for an hour in order to get a better feel for how it drove. I wasn't really planning to pull the trigger that day, but did and I have ... Read More DealerRater - Apr 8, 2025
My husband and I just bought a car from INVER GROVE HONDA. Our salesperson, Jason Paciorek, was great. He was personable and knowledgeable, and he gave us "space" to explore and discuss options. It was a good experience. We recommend Jason and IGH.
I disliked the experience, it felt rushed pressured, not personal, and I even feel gaslit. I bought a car and it drove fine on test drive on the freeway. Smooth roads. Then within 20 miles of owning it is bounces and sways all over. I was able to bring it back in for the dealer to go for a ride, apparently that is how they drive. I have drove a lot of cars and have never had my hands shake when going over bumps (not holes). My kid in the backseat looks like she is on a boat. I have been ... Read More DealerRater - Feb 19, 2025
Michael Gonsior absolutely outstanding . So kind, helpful, informative, and willing to go the extra mile. Such an asset for Inver Grove Honda. Wonderful person to deal with and so helpful answering questions.
Reneged on offer! They tell you they'll give you a car for a price, then if you wait a week (you know $30,000 gotta think on it and Thanksgiving week) all of a sudden they can't give you that price anymore!
My dashboard alerts came on and I immediately drove to Honda. They told me it would be $95 for an estimate (normally free by other shops around the area). They gave me an estimate and charged me $189 for it (telling me they decided to charge for one hour of labor instead - even though there was no repair work done. I took it to another place which (for free) told me the problem per the codes, then referred me to another place which gave me an estimate, again, for free. An estimate should not cost $189!!!!
I went there because I was used to getting good service, not this time. I pulled in the service garage. No one acknowledged me except to yell at me to turn my car off and 'someone ' would be with me soon. I sat in my car for 15 minutes, they helped other cars but just ignored me. I eventually drove through the service area and exited out the back door, because otherwise I was trapped in there. I won't be coming back. All I wanted was an oil change. I can get much better service anywhere else and pay less ... Read More Google - Nov 6, 2024
The so-called “advisors” will just pretend that they know everything and customers are just dumb. I brought in to check my steering wheel’s problem which they outright denied and told me if I had an accident with the car. This is the stupidest conversation I ever had with anyone.
Another honda service in my area identified the problem (which happens to be a very well-known/common problem in Civic/CRV) the very next day and did acknowledge and fix the issue under Honda warranty.
I chose Inver Grove Honda service because I had a good experience with their sales ... Read More Google - Oct 28, 2024
Normally I’ve had good service but not today.
I came in for an intermittent issue my van has been having every 2-3 weeks where it shifts bad but once car turned off it stops.
So today I took it to a local transmission guy as it occurred- he scanned it and told me what’s wrong. So I drove to Honda in hopes of getting repaired. I wanted them to scan it and talk to a mechanic before I turned it off but the guy said no. He told me to turn off. So when I was asking for ... Read More Google - Oct 7, 2024
After I bought a vehicle it came with one key Fob. I asked for them to pay for a second key fob and they said NO. We are sorry 🙁 Bought the vehicle in Sept. and they had car on the lot since April. They put tabs on my vehicle and they are due already In April of 2025. I said they should pay for 5 months of tabs. They said No. Very UNSAT. They wouldn't even drop a used car price by a penny. Asked about trade in and the offer was awful even though they want used vehicles. My trade ... Read More DealerRater - Oct 7, 2024
