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Customer Testimonials

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"Thanks John"


Dear Inver Grove Honda,

 

I just bought a new 2012 Honda Civic EX and love it!  The buying experience was exceedingly positive and salesman John McCorkel was fantastic to work with.  My old car was a '94 Honda Accord with over 260,000 miles on it and served me very well.  I look forward to a long relationship with Honda Corp and especially with the team at Inver Grove. 

 

Sincerely,

 

Todd
Eagan, MN

Thanks John

"Hello John"

Hello John,

I wanted to send an email letting you know how helpful and friendly Doug Hanson was on the day that I brought my CR-V in for service. I made an appointment online and waited for my vehicle that day. The service took longer than expected because of the large volume of cars brought in that day. Doug kept me informed about the time changed, asked if I need anything, and also applied a small discount to my service for the inconvenience. I appreciate Doug's professionalism and helpfulness during my service. 

 

I look forward to continuing to do business with Inver Grove Honda because of the people they employ like Doug Hanson.

 

Sincerely,

 

Tom

Service

"Thanks"

We purchased a used Pathfinder on New Years Eve day. We worked with John McCorkel. He is a no pressure salesman. We also need to recognize Jamie Kohn. We live in Winona and after speaking with her we knew we had to visit this dealership because of how great she was with answering our questions. We just had a sense that this dealership is one you could trust. When we met John he made sure we knew the history of the vehicle and worked with the Inver Finance team to find a common ground for us and Inver Heights Honda so that the Pathfinder was affordable to us. The Pathfinder was very clean and outpaced comparable pathfinders we looked at in the LaCrosse/Winona area. Inver Heights beat our local dealers on price and vehicle quality/condition without a doubt. The dealership itself was very clean and comfortable. waiting areas were actually relaxing. Kids loved the huge fish tank, hot chocolate and kids play area. I cannot say a bad word about Inver Heights Honda. They are a dealership that we feel sets the standard that others should try to follow. A great place, great people, and honest/fair sales. We will be back when looking for a vehicle in the future. We will recommend them to all our friends. Well worth the 2 hour drive!

Service

Value

Liked: Service, Value


Dear John and Jamie

"Great Service "


I received your letter looking for feedback about your service department.  I wanted to take a minute to let you know how fabulous your staff was there.  The girl with whom I worked with was Katie.  I had called frantically @ 8:00 in the morning.  My daughter was taking her driving test in one and half hours and my headlight on my Honda had just went out.  While I know this is not a major repair - it was just changing a light bulb, I was on extremely limited time and had my 3 month old son with me which can complicate things :).  As I said earlier Katie was awesome!!  When I explained the situation to her she had someone look at it immediately and i think it was about 10 minutes and I was on my way.  Able to pick up my daughter and make it to our scheduled appt.

 

Can't say enough good things!!

 

Thanks

Dianne

GREAT SERVICE


Dear John,

 

I wanted to acknowledge the terrific service I have received from your Service Department. I live in the Chicago area and travel to the Twin Cities often on business. I have found your staff extremely helpful when I have stopped by for assistance. Each time, my car has been serviced immediately, and the staff was very professional and courteous. 

 

The last time I was in town, in October, I stopped by on a Friday afternoon at the start of rush hour. I had decided to head home for Chicago early and wanted to have my CRV's fluids and the basics checked before the long drive. Once again, my car was handled immediately, and to my surprise, I was charged nothing because everything checked out fine. 

 

I found that remarkable. I wouldn't expect a Service Department to provide that service for free, especially if I hadn't bought the car there. I wish your dealership WAS in Chicago, because I've never been so pleased with a dealership as I have been with yours. Thanks again for the terrific service when I have stopped by.

 

Sincerely,

 

Thom

Thom

"Honda Service is Best"

Dear Gentlemen,

 

Owning and driving high quality products such as Honda automobiles will induce one to develop very high expectations of any other product or service, and it is most certainly rare to have those expectations met, much less exceeded.

 

A visit to your service department most definitely falls into the "exceeded" category, as each and every time I bring my own, or another Honda from our household, in for service, I always leave happily amazed!

 

This past Wednesday evening was no exception as I arrived for a scheduled service and was met by my Service Consultant, who cheerful and cordial as ever, got things moving, the technician performed the service effectively and very quickly, and soon I was on my way. This consultant always hits the mark in terms of his ability to counsel me regarding what services should be done, and his customer service skills are the greatest! His name is Jim Walkowiak, and he is a real gem!

Your technicians are the greatest as well, as our cars always perform great when we pick them up! It is so comforting to have things go as they should!

 

We are a Honda family, and though we did not buy our current Hondas from Inver Grove Honda  (forgive us, but you were not open for business then), rest assured our next new car purchase will be from your dealership, and that is because of our typically wonderful experience with Jim and the technicians in your excellent service department.

 

-Just thought you should know.

 

Warm Regards,

 

Dennis

Dave

"Great Service from Inver Grove Honda"

"I love Inver Grove Honda ? I would never take my Honda anywhere else. If/when I buy a new Honda, they will sell it to me."

Jeffery D.

These are the comments Jeff sent along with his 100% survey.
Nice Job Mr. Cooley and crew.

Jeff D

"Great Service"


Hi Mike, just wanted to let you know that Jason did a fantastic job with helping  my wife and I with the purchase of the Honda Pilot.  We showed up late on Friday, shortly before close, and even though Jason had dinner plans with his wife he stayed as long as it took to help us get our new vehicle and we are very appreciative of that.  He did an fantastic job and I could not say enough about how much we are pleased with his service and our new vehicle.

 

Thank you very much,

 

Stephen and Julie

Stephen and Julie

"out of town"


John,
 
I wanted to thank your service staff for the above and beyond customer service my wife and I recently experienced.  I wanted to especially thank Terry for his help in coordinating repairs to both our Pilot and Ridgeline while I was out of town for work.  I have always had good experience with the service department.  Your team's dedication to continued customer service will be bringing us back to IGH for years to come.
 
Again, thanks to the entire team.

Ryan H.


Dave R


Mr. Medeck,

 

Your team performed maintenance and repairs on my Pilot last week.  I just received your follow-up letter, and wanted to let you know that I was entirely satisfied with the experience.  In addition to routine maintenance, the mechanic noted that the radiator was leaking; the replacement was covered by my Honda extended warranty.    This was handled efficiently and quickly, and the service coordinator, Chris, was even able to secure a complementary rental car so I could make some necessary meetings while the unexpected repair was completed.  He was also pleasant, professional, and even had a sense of humor on a very hot day.

 

My experience with Chris was consistent with my overall experience with your organization.  You should take pride the service department staff: their consistently pleasant attitude and relaxed but professional demeanor makes it a pleasure to do business with Inver Grove Honda.

 

Best,

 

Chad

Satisfied Customer

"A great Place to do Business"

Mr. McDaniels

President

Inner Grove Honda

Inner Grove Heights, MN

 

 

Dear Mr. McDaniels,

 

 

I would like to express my satisfaction to you and your staff in my lease purchase of a 2011 Honda Crosstour. I must say that all involved in my lease were outstanding in their efforts to gain my business.

 

Mike "Radar" Radosevich, and Grey Ingvalson were fantastic in their sales efforts; locating, obtaining, and delivering the vehicle I requested while finalizing the sale in a professional manner. Radar picked up the phone and found the car I wanted under the advertised lease special. Two other Honda dealers didn't even bother to take the extra step to help a potential buyer. Walser Honda, no thanks! I'll never set foot in their stores again.

 

Radar and Inner Grove Honda also paid me top dollar for my Nissan and it's end of lease purchase.

 

I would like to also thank Scott and Nick in your finance department for getting me approved, and making my lease purchase quick and easy.

 

I've leased nine vehicles since 1999 (Mercedes Benz, GMC, Mazda, Nissan, Ford, Jeep, Hummer), for me and my wife, and I must say Inner Grove Honda was the best.

 

I had sales professionalism, not sales pressure and I appreciate that.

 

Inner Grove Honda; "Why shop anywhere else?"

 

 

Sincerely,

 

Alex R. Slendak Jr.

Apple Valley, MN

 

 

 

Oh by the way, Crosstour; great car!!!

 

 

Mr. McDaniels

President

Inner Grove Honda

Inner Grove Heights, MN

 

 

Dear Mr. McDaniels,

 

 

I would like to express my satisfaction to you and your staff in my lease purchase of a 2011 Honda Crosstour. I must say that all involved in my lease were outstanding in their efforts to gain my business.

 

Mike "Radar" Radosevich, and Grey Ingvalson were fantastic in their sales efforts; locating, obtaining, and delivering the vehicle I requested while finalizing the sale in a professional manner. Radar picked up the phone and found the car I wanted under the advertised lease special. Two other Honda dealers didn't even bother to take the extra step to help a potential buyer. Walser Honda, no thanks! I'll never set foot in their stores again.

 

Radar and Inner Grove Honda also paid me top dollar for my Nissan and it's end of lease purchase.

 

I would like to also thank Scott and Nick in your finance department for getting me approved, and making my lease purchase quick and easy.

 

I've leased nine vehicles since 1999 (Mercedes Benz, GMC, Mazda, Nissan, Ford, Jeep, Hummer), for me and my wife, and I must say Inner Grove Honda was the best.

 

I had sales professionalism, not sales pressure and I appreciate that.

 

Inner Grove Honda; "Why shop anywhere else?"

 

 

Sincerely,

 

Alex R.

Apple Valley, MN

 

 

 

Oh by the way, Crosstour; great car!!!

 

 

Dave

"I Couldn't Be Happier"

After searching from Sioux Falls to St. Cloud, I finally got a response from a Honda Deealer.  My question was in regard to security and Inver Grove Honda answered it and all other questions. I came from Alexandria and purchased a vehicle.

I couldn't be happier!
George

IGH

"Complete Satisfaction"

Grey and Heather,

I wanted to express my and Lil's appreciation of how you handled the undercoating of our new Honda Pilot.
As soon as I voiced a concern it was dealt with to our complete satisfaction, regardless of whether there was a basis for my concern. I don't remember having this level of positive attention with any other dealer or service center, so I was very pleasantly surprised with your service.
Feel free to use this email, or me, as a reference for your business and you may be certain that when talking about our new vehicle we will also be telling people about this.

Thanks again,
Mark F.

IGH

"Treating People Fairly"

Mr. Tony,

My step father recently purchased a new Civic from you and was very pleased with you and your operation. Bill is 83 years old and you treated him like a king.

Thanks again and keep up the great work treating people fair(ly)!!
Don N.

IGH

"Exceeded Our Expectations"

Hi John (Medeck),

Thank you so much for your follow-up letter after our current visit to your company. You have always done things that exceed our expectations. And definitely, we appreciate all your help and excellent services.  If we do need any help on car maintenance or repair services, you are the one we will look for.

Thank you again for all your courteous and prompt services.
I will recommend you and your dealer company to everyone.

Eva and Howard

IGH

"Team of Professionals Like No Other"

John,

Thank you for the excellent service on my 08 Accord. I'm grateful Bob Kuntz spoke so highly of you dealership and recommended working with you when we were discussing service on our Honda's. Kevin Anderson and your service team handled the repair and warranty work in the most professional and timely manner. Over the years I've had service work performed at many other Twin Cities dealerships including Nissan, Audi, Dodge and Honda. This was my first visit to Inver Grove Honda as I purchased the vehicle from a Honda dealer closer to home. Distance won't be a factor when arranging future service appointments or new car purchases.

You have a great facility and team of professionals like no other that I've worked with in town.

Most Appreciative,
Mark

IGH

"Such Great Service"

I wanted thank John Medeck and the service staff at Inver Grove Honda for the recent repairs to my 2002 Mitsubishi. I was not satisfied with the original break job because the after market pads made a very noticeable noise. John contacted me to see what was going on and then fixed the problem by redoing the breaks with no charge. I've never had such great service and I will never go anywhere else for service (or to buy new).

Sincerely,
Matt, Mendota Heights

IGH

"Really Good Experience"

Thanks Mike,

I had a really good experience at Inver Grove Honda. Jamie was a great help and a superb Sales Representative. The Guy who really stole the show was Nick Burandt. Nick sealed the deal!

Give Nick a big raise!

IGH

"Never Felt Pressured"

Dear Mike,

On October 23rd, we purchased a 2005 Toyota Highlander which I found online, from Inver Grove Honda. Evelyn Wood was my salesperson. She couldn't have treated me any better if I had come into buy the most expensive Honda, which impressed me. I never felt pressured and she was always available and willing to answer my questions and requests. She was very knowledgeable about this particular vehicle, even though it was not a Honda. It was the first time I selected a car myself, without my husband's help, and Evelyn mase it a positive experience. I hope you realize and appreciate what a valuable employee she is.

Sincerely,
Sherry W.

IGH

"Couldn't Have Been More Enjoyable"

Dear Inver Grove Honda,

Your dealership is world class!  
My wife and I just leased a 2010 Odyssey EX-Res from Julye Davidson on Tuesday 03/23 and our experience couldn't have been more enjoyable. She responded within 10 minutes of our initial e-mail inquiry on 03/22 and qualified my needs and concerns about my trade and monthly payments, setting realistic expectations, and made an appointment to come-in the next day. I had my 2 boys with me and they had a ball playing in the children's area and watching the fish while my wife and I talked with Julye. They loved the complimentary granola bars!  
As you know, buying a vehicle can be a stressful experience and she made it smooth as silk, without any old fashioned high-pressure sales techniques, and patiently worked with us to get us in to our new, beautiful, Odyssey. I will recommend Julye and Inver Grove Honda to my friends and look forward to many years of friendship to come!

Thanks so much!!
Matthew  

IGH


3/24/2010
Last night we stopped at the Inver Grove Honda dealer to look at colors and get a price and we ended up driving away in a new Odessey. Jason was able to take the time to review the car features and answer any questions that we had. He approached and handled this situation with the utmost respect for us and our needs. He listened and was honest from the start. This is the fourth dealer that we have purchased from and I can honestly say that this was "by far" the best experience that we had. Not only would I recommend Jason and Inver Grove Honda Dealer. We will be going back for our next car.
bndct32
New Prague, MN

3/20/2010
Working with John Davis, our sales associate at this Honda dealership, was a great experience. He was knowledgable and friendly - not "pushy" in the least. We visited on a busy Saturday and had to wait for a bit for a sales person to be available. We were fortunate that John was the sales person who assisted us. John showed us every available car in the model that we were interested in. John explained the differences in the available cars and we were able to narrow down our choices quickly. After taking our preferred model for a test drive John took the time to go over our price and financing options. Once our decision was made John reviewed the vehicle information, service schedule, and warranty. The only down side of the experience was the long one and a half hour wait to see the financing specialist. To compensate for the long wait we were offered a discount on an extended warranty and an offer from the general manager to not charge us for the first scheduled service.

We have made a practice of doing our car shopping at dealerships where negotiating was not offered - the price on the sticker is what you paid. We did this to avoid the high pressure sales pitches and the drawn out back and forth that we had experienced in the past. While I was apprehensive about the negotiating component at this dealership we found John reasonable and fair, and he took the time to learn what we wanted in a car and the price we were comfortable paying. We had done our research before going into the process of looking for a car and knew what a fair price would be. I believe that we did get a fair price from this dealership.

In summary, our experience at this dealership was overall a positive one. In spite of our spending nearly five hours at the dealership forging a deal, we were very impressed with John. I sincerely hope that this dealership recognized the value of an employee like John, who gives sales associates, in particular car sales associates a good image. Thank you.

Steve Brennan & Jennifer Burow ( My daughter & proud owner of a new Honda Civic ).
nannerbs


3/13/2010
Great Experience,

I surprised my wife with this car for her birthday. Jason P. was thoughtful and experienced. He made the transaction seamless, and I was able to surprise my wife with a car she absolutely loves. The transaction, was quick, I recieved a fair value for my trade and a fair price on a brand new car. I would definitely recommend this dealership, and all of its employees.

Thanks, John H.
hammer1965
Rosemount, MN

3/9/2010
John was very friendly and helpful. I would highly recommend any of my family or friends to Inver Grove Honda. I was in a situation with a leased Volkswagon and I am confident John helped me make the right decision. The service staff all seemed very welcoming and friendly as well.
gallagan
Stillwater, MN

3/9/2010
All staff (including the salesperson Jason) was very friendly and courteous. I was able to get the exact model and color Honda Fit from this dealership. Other dealerships had a very limited selection of Honda Fits. I was very impressed with the fact that I got the final license plates the same day as the delivery. A few days later I was back at the dealership to install the 3M plastic on the bonnet and received a free loaner civic for the day.
axgreyl
Saint Louis, MO

3/5/2010
To whom it may concern,

Our experience at Inver Grove Honda was excellent due to the wonderful customer service I have received from day one. With Inver Grove Honda being a newer dealership my first experience was using them for service on my '03 Accord since it was closest to my home. Right away I felt welcome and in good hands since everybody was consistently helpful and was looking out for best my interest as a Honda owner. With my experience being so great and knowing it was going to be time to own a newer, larger vehicle; I had to return soon.

I simply e-mailed the dealership when I spotted a few Honda Pilots that looked interesting, withing an hour Jamie Letcher was calling me to let me know he was there to answer any questions. Perfect, a sales rep that was NOT annoying! I shopped and spoke with my wife about different options to narrow down what we wanted and needed.
Jamie checked up on us to follow through when I notified him that I had been involved in an accident with my Accord. He offered for the Accord to be brought onto his lot and have an estimate done on the damage, the VERY NEXT morning I got a phone call telling me that it was a significant amount damage to my car and that my insurance company may total it out.

Jamie offered for me to arrange Progressive to come to his dealership and analyze what the true damages were. As my insurance company worked on my estimate Jamie found a beautiful Pilot that just came in and it was exactly what we were looking for, Jamie suggested I put a hold on it and I did.

With all of this "hassle" there was really no hassle since Jamie took care of it all, with-in 3 days of my accident I was in a beautiful Honda Pilot and on my way with the ability to fit all three kids in a safe vehicle and a claim settled with ease.

Thanks to Jamie Letcher and Inver Grove Honda I am extremely happy and will never buy a vehicle from any where else, or anybody else. I can not express my gratitude enough; I am one with a short fuse and it was nothing but smooth sailing through this process.

Thank you Jamie and Inver Grove Honda!

Sincerely,

Mark, Shauna, Ali, Cale and Jase Marella

mmarella
Saint Paul, MN

3/4/2010
Jason helped us greatly in our search for a new vehicle. He came in on one of his days off so we could test drive with him even though he knew we weren't ready to buy that day. When we were ready to buy he was all ready for us and had our new van detailed and ready to go when we drove up. He and the rest of the staff at Inver Grove Honda were extremely friendly and not pressuring at all. They truly wanted to make sure we stayed within our budget and were happy with what we bought. We will buy our next car from him and highly recommend this dealership to everyone.
mbrockley
Saint Paul, MN

3/3/2010
Jamie went above and beyond good customer service...he was fantastic. The car was in the delivery bay when I arrived to pick it up. He had previously walked me through the features and went over the basics again. He explained the differences between buying vs. leasing. This was a very pleasant experience. I will recommend Jamie to others!
veschmeling
Saint Paul, MN

3/2/2010
I have so many wonderful things to say about the Inver Grove Honda dealership staff (especially Jamie Letcher), products, and facilities that I feel the need to share my story with "the world". This is simply a summary of my personal experiences with Inver Grove Honda and Jamie Letcher (sales man).
My husband and I went to Inver Grove Honda on New Year's day 2010, the day we bought my previously owned, classy black with silver trim and black leather interior, Honda Accord Sedan (2008 EX-L V-6). A good friend of mine had recommended the dealership and Honda products to us as a result of her fabulous experience there last fall when she made use of the cash for clunkers program and bought herself a beautiful brand new Honda civic. My friend recommended a particular sales woman there, but that sales woman wasn't available the day we stopped in to buy my car. My husband had done some research on line about Hondas and the Inver Grove Honda dealership. Based on the online ratings, Jamie was a wonderful person to work with and the Honda Accord EX-L was probably going to be the "best fit" for me.
When we stepped into the classy, open, light, airy and clean showroom floor Jamie was right there to greet us with a smile. He was "happy to help" us "explore our options" and provide us with the information and hands on experience with their products so we could make an informed decision. We NEVER felt pressured by Jamie and we couldn't help but love him for that. We drove my "new" car home that very day and I was in heaven. The only cars that I have found to be "in the same class" as my accord, (especially on my long drives to and from work) have been a Lexus, BMW or a Mercedes (all "foreign" products by the way). Jamie helped put our minds at ease when he explained how "Mr. Honda" is from Japan, but the Honda products are all manufactured and built in the U.S.A. By the way, our other vehicle is a 2001 Dodge Durango which we love. We may very well replace it with another Chrysler product when we are ready to let it go, but we will most certainly at least consider another Honda from the Inver Grove dealership when the time comes.
I had such a great experience with Jamie that when my dad told me that he wanted to buy a Honda Crosstour for his next vehicle (3 days after my mother died) I couldn't stop myself from calling Jamie, telling him my "life story", and then asking him to make a "cold call" to my bereaving father. Of course Jamie said yes, but I'm sure he was at least a bit uncomfortable with my very personal request and that he had to practice exactly how to explain why this car sales man was cold calling my father 3 days after his (my dad's) wife of 38 years had just died (suddenly & unexpectedly of a brain aneurism at the young age of 57). A half hour after I got off the phone with Jamie he called my dad. My dad was having a "bad day" that day so he shoved the phone off to my aunt (mom's sister) to end the call.
The next day I realized how inappropriate my call request was, for my dad and for Jamie. I felt some guilt and shame, but I didn?t regret it one bit even when recognizing how awkward and painful it probably was for my dad and Jamie. When my father feels ready to "trade in" mom's car and his old "clown car" for one classy vehicle, with the luxuries Honda has to offer (leather heated seats, XM stereo, GPS navigation systems, extended warrantees, etc.), I want him to, at the very least, "visit" with Jamie and let him assist my dad in "exploring his options" and providing him with the information and hands on experience with their Honda products so he will be able to make an informed decision.
Thank you Honda, Inver Grove Honda, and Jamie for being you.

Sincerely,
Toby Lee O'Neill Bergland
Farmington, MN
3-2-10

tbergland
Inver Grove Heights, MN

2/22/2010
Wonderful experience; very friendly, not pushy, and a great deal. Highly recommended!!! John McCorkel, IGH Honda salesmen, was great to work with and was the reason I chose IGH Honda rather than a similar deal at another dealership.

You will not be disappointed.
ag_funk20
Hastings, MN