Inver Grove Honda

"Thanks John"

Dear Inver Grove Honda,

 

I just bought a new 2012 Honda Civic EX and love it!  The buying experience was exceedingly positive and salesman John McCorkel was fantastic to work with.  My old car was a '94 Honda Accord with over 260,000 miles on it and served me very well.  I look forward to a long relationship with Honda Corp and especially with the team at Inver Grove. 

 

Sincerely,

 

Todd
Eagan, MN

Thanks John

"Hello John"

Hello John,

I wanted to send an email letting you know how helpful and friendly Doug Hanson was on the day that I brought my CR-V in for service. I made an appointment online and waited for my vehicle that day. The service took longer than expected because of the large volume of cars brought in that day. Doug kept me informed about the time changed, asked if I need anything, and also applied a small discount to my service for the inconvenience. I appreciate Doug's professionalism and helpfulness during my service. 

 

I look forward to continuing to do business with Inver Grove Honda because of the people they employ like Doug Hanson.

 

Sincerely,

 

Tom

Service

"Thanks"

We purchased a used Pathfinder on New Years Eve day. We worked with John McCorkel. He is a no pressure salesman. We also need to recognize Jamie Kohn. We live in Winona and after speaking with her we knew we had to visit this dealership because of how great she was with answering our questions. We just had a sense that this dealership is one you could trust. When we met John he made sure we knew the history of the vehicle and worked with the Inver Finance team to find a common ground for us and Inver Heights Honda so that the Pathfinder was affordable to us. The Pathfinder was very clean and outpaced comparable pathfinders we looked at in the LaCrosse/Winona area. Inver Heights beat our local dealers on price and vehicle quality/condition without a doubt. The dealership itself was very clean and comfortable. waiting areas were actually relaxing. Kids loved the huge fish tank, hot chocolate and kids play area. I cannot say a bad word about Inver Heights Honda. They are a dealership that we feel sets the standard that others should try to follow. A great place, great people, and honest/fair sales. We will be back when looking for a vehicle in the future. We will recommend them to all our friends. Well worth the 2 hour drive!

Service

Value

Liked: Service, Value

Dear John and Jamie

"Great Service "

I received your letter looking for feedback about your service department.  I wanted to take a minute to let you know how fabulous your staff was there.  The girl with whom I worked with was Katie.  I had called frantically @ 8:00 in the morning.  My daughter was taking her driving test in one and half hours and my headlight on my Honda had just went out.  While I know this is not a major repair - it was just changing a light bulb, I was on extremely limited time and had my 3 month old son with me which can complicate things :).  As I said earlier Katie was awesome!!  When I explained the situation to her she had someone look at it immediately and i think it was about 10 minutes and I was on my way.  Able to pick up my daughter and make it to our scheduled appt.

 

Can't say enough good things!!

 

Thanks

Dianne

GREAT SERVICE

Dear John,

 

I wanted to acknowledge the terrific service I have received from your Service Department. I live in the Chicago area and travel to the Twin Cities often on business. I have found your staff extremely helpful when I have stopped by for assistance. Each time, my car has been serviced immediately, and the staff was very professional and courteous. 

 

The last time I was in town, in October, I stopped by on a Friday afternoon at the start of rush hour. I had decided to head home for Chicago early and wanted to have my CRV's fluids and the basics checked before the long drive. Once again, my car was handled immediately, and to my surprise, I was charged nothing because everything checked out fine. 

 

I found that remarkable. I wouldn't expect a Service Department to provide that service for free, especially if I hadn't bought the car there. I wish your dealership WAS in Chicago, because I've never been so pleased with a dealership as I have been with yours. Thanks again for the terrific service when I have stopped by.

 

Sincerely,

 

Thom

Thom

"Honda Service is Best"

Dear Gentlemen,

 

Owning and driving high quality products such as Honda automobiles will induce one to develop very high expectations of any other product or service, and it is most certainly rare to have those expectations met, much less exceeded.

 

A visit to your service department most definitely falls into the "exceeded" category, as each and every time I bring my own, or another Honda from our household, in for service, I always leave happily amazed!

 

This past Wednesday evening was no exception as I arrived for a scheduled service and was met by my Service Consultant, who cheerful and cordial as ever, got things moving, the technician performed the service effectively and very quickly, and soon I was on my way. This consultant always hits the mark in terms of his ability to counsel me regarding what services should be done, and his customer service skills are the greatest! His name is Jim Walkowiak, and he is a real gem!

Your technicians are the greatest as well, as our cars always perform great when we pick them up! It is so comforting to have things go as they should!

 

We are a Honda family, and though we did not buy our current Hondas from Inver Grove Honda  (forgive us, but you were not open for business then), rest assured our next new car purchase will be from your dealership, and that is because of our typically wonderful experience with Jim and the technicians in your excellent service department.

 

-Just thought you should know.

 

Warm Regards,

 

Dennis

Dave

"Great Service from Inver Grove Honda"

"I love Inver Grove Honda ? I would never take my Honda anywhere else. If/when I buy a new Honda, they will sell it to me."

Jeffery D.

These are the comments Jeff sent along with his 100% survey.
Nice Job Mr. Cooley and crew.

Jeff D

"Great Service"

Hi Mike, just wanted to let you know that Jason did a fantastic job with helping  my wife and I with the purchase of the Honda Pilot.  We showed up late on Friday, shortly before close, and even though Jason had dinner plans with his wife he stayed as long as it took to help us get our new vehicle and we are very appreciative of that.  He did an fantastic job and I could not say enough about how much we are pleased with his service and our new vehicle.

 

Thank you very much,

 

Stephen and Julie

Stephen and Julie

"out of town"

John,
 
I wanted to thank your service staff for the above and beyond customer service my wife and I recently experienced.  I wanted to especially thank Terry for his help in coordinating repairs to both our Pilot and Ridgeline while I was out of town for work.  I have always had good experience with the service department.  Your team's dedication to continued customer service will be bringing us back to IGH for years to come.
 
Again, thanks to the entire team.

Ryan H.

Dave R

Mr. Medeck,

 

Your team performed maintenance and repairs on my Pilot last week.  I just received your follow-up letter, and wanted to let you know that I was entirely satisfied with the experience.  In addition to routine maintenance, the mechanic noted that the radiator was leaking; the replacement was covered by my Honda extended warranty.    This was handled efficiently and quickly, and the service coordinator, Chris, was even able to secure a complementary rental car so I could make some necessary meetings while the unexpected repair was completed.  He was also pleasant, professional, and even had a sense of humor on a very hot day.

 

My experience with Chris was consistent with my overall experience with your organization.  You should take pride the service department staff: their consistently pleasant attitude and relaxed but professional demeanor makes it a pleasure to do business with Inver Grove Honda.

 

Best,

 

Chad

Satisfied Customer

"A great Place to do Business"

Mr. McDaniels

President

Inner Grove Honda

Inner Grove Heights, MN

 

 

Dear Mr. McDaniels,

 

 

I would like to express my satisfaction to you and your staff in my lease purchase of a 2011 Honda Crosstour. I must say that all involved in my lease were outstanding in their efforts to gain my business.

 

Mike "Radar" Radosevich, and Grey Ingvalson were fantastic in their sales efforts; locating, obtaining, and delivering the vehicle I requested while finalizing the sale in a professional manner. Radar picked up the phone and found the car I wanted under the advertised lease special. Two other Honda dealers didn't even bother to take the extra step to help a potential buyer. Walser Honda, no thanks! I'll never set foot in their stores again.

 

Radar and Inner Grove Honda also paid me top dollar for my Nissan and it's end of lease purchase.

 

I would like to also thank Scott and Nick in your finance department for getting me approved, and making my lease purchase quick and easy.

 

I've leased nine vehicles since 1999 (Mercedes Benz, GMC, Mazda, Nissan, Ford, Jeep, Hummer), for me and my wife, and I must say Inner Grove Honda was the best.

 

I had sales professionalism, not sales pressure and I appreciate that.

 

Inner Grove Honda; "Why shop anywhere else?"

 

 

Sincerely,

 

Alex R. Slendak Jr.

Apple Valley, MN

 

 

 

Oh by the way, Crosstour; great car!!!

 

 

Mr. McDaniels

President

Inner Grove Honda

Inner Grove Heights, MN

 

 

Dear Mr. McDaniels,

 

 

I would like to express my satisfaction to you and your staff in my lease purchase of a 2011 Honda Crosstour. I must say that all involved in my lease were outstanding in their efforts to gain my business.

 

Mike "Radar" Radosevich, and Grey Ingvalson were fantastic in their sales efforts; locating, obtaining, and delivering the vehicle I requested while finalizing the sale in a professional manner. Radar picked up the phone and found the car I wanted under the advertised lease special. Two other Honda dealers didn't even bother to take the extra step to help a potential buyer. Walser Honda, no thanks! I'll never set foot in their stores again.

 

Radar and Inner Grove Honda also paid me top dollar for my Nissan and it's end of lease purchase.

 

I would like to also thank Scott and Nick in your finance department for getting me approved, and making my lease purchase quick and easy.

 

I've leased nine vehicles since 1999 (Mercedes Benz, GMC, Mazda, Nissan, Ford, Jeep, Hummer), for me and my wife, and I must say Inner Grove Honda was the best.

 

I had sales professionalism, not sales pressure and I appreciate that.

 

Inner Grove Honda; "Why shop anywhere else?"

 

 

Sincerely,

 

Alex R.

Apple Valley, MN

 

 

 

Oh by the way, Crosstour; great car!!!

 

 

Dave

"I Couldn't Be Happier"

After searching from Sioux Falls to St. Cloud, I finally got a response from a Honda Deealer.  My question was in regard to security and Inver Grove Honda answered it and all other questions. I came from Alexandria and purchased a vehicle.

I couldn't be happier!
George

IGH

"Complete Satisfaction"

Grey and Heather,

I wanted to express my and Lil's appreciation of how you handled the undercoating of our new Honda Pilot.
As soon as I voiced a concern it was dealt with to our complete satisfaction, regardless of whether there was a basis for my concern. I don't remember having this level of positive attention with any other dealer or service center, so I was very pleasantly surprised with your service.
Feel free to use this email, or me, as a reference for your business and you may be certain that when talking about our new vehicle we will also be telling people about this.

Thanks again,
Mark F.

IGH

"Treating People Fairly"

Mr. Tony,

My step father recently purchased a new Civic from you and was very pleased with you and your operation. Bill is 83 years old and you treated him like a king.

Thanks again and keep up the great work treating people fair(ly)!!
Don N.

IGH

"Exceeded Our Expectations"

Hi John (Medeck),

Thank you so much for your follow-up letter after our current visit to your company. You have always done things that exceed our expectations. And definitely, we appreciate all your help and excellent services.  If we do need any help on car maintenance or repair services, you are the one we will look for.

Thank you again for all your courteous and prompt services.
I will recommend you and your dealer company to everyone.

Eva and Howard

IGH

"Team of Professionals Like No Other"

John,

Thank you for the excellent service on my 08 Accord. I'm grateful Bob Kuntz spoke so highly of you dealership and recommended working with you when we were discussing service on our Honda's. Kevin Anderson and your service team handled the repair and warranty work in the most professional and timely manner. Over the years I've had service work performed at many other Twin Cities dealerships including Nissan, Audi, Dodge and Honda. This was my first visit to Inver Grove Honda as I purchased the vehicle from a Honda dealer closer to home. Distance won't be a factor when arranging future service appointments or new car purchases.

You have a great facility and team of professionals like no other that I've worked with in town.

Most Appreciative,
Mark

IGH

"Such Great Service"

I wanted thank John Medeck and the service staff at Inver Grove Honda for the recent repairs to my 2002 Mitsubishi. I was not satisfied with the original break job because the after market pads made a very noticeable noise. John contacted me to see what was going on and then fixed the problem by redoing the breaks with no charge. I've never had such great service and I will never go anywhere else for service (or to buy new).

Sincerely,
Matt, Mendota Heights

IGH

"Really Good Experience"

Thanks Mike,

I had a really good experience at Inver Grove Honda. Jamie was a great help and a superb Sales Representative. The Guy who really stole the show was Nick Burandt. Nick sealed the deal!

Give Nick a big raise!

IGH

"Never Felt Pressured"

Dear Mike,

On October 23rd, we purchased a 2005 Toyota Highlander which I found online, from Inver Grove Honda. Evelyn Wood was my salesperson. She couldn't have treated me any better if I had come into buy the most expensive Honda, which impressed me. I never felt pressured and she was always available and willing to answer my questions and requests. She was very knowledgeable about this particular vehicle, even though it was not a Honda. It was the first time I selected a car myself, without my husband's help, and Evelyn mase it a positive experience. I hope you realize and appreciate what a valuable employee she is.

Sincerely,
Sherry W.

IGH

"Couldn't Have Been More Enjoyable"

Dear Inver Grove Honda,

Your dealership is world class!  
My wife and I just leased a 2010 Odyssey EX-Res from Julye Davidson on Tuesday 03/23 and our experience couldn't have been more enjoyable. She responded within 10 minutes of our initial e-mail inquiry on 03/22 and qualified my needs and concerns about my trade and monthly payments, setting realistic expectations, and made an appointment to come-in the next day. I had my 2 boys with me and they had a ball playing in the children's area and watching the fish while my wife and I talked with Julye. They loved the complimentary granola bars!  
As you know, buying a vehicle can be a stressful experience and she made it smooth as silk, without any old fashioned high-pressure sales techniques, and patiently worked with us to get us in to our new, beautiful, Odyssey. I will recommend Julye and Inver Grove Honda to my friends and look forward to many years of friendship to come!

Thanks so much!!
Matthew  

IGH